11tk's Privacy Policy —
Your Data, Our Responsibility

11tk ("we", "us", or "the platform") uses this Privacy Policy to explain how we collect, use, store, and protect your personal information. By using our website https://11tk.ws, you consent to this Privacy Policy.

This Privacy Policy is part of our Terms & Conditionsapplies in conjunction with. Please read this policy carefully before accessing the platform or creating an account.

11tk believes transparency is the foundation of trust. That's why this policy plainly explains what information we collect, why we collect it, and how we use it — no hidden terms.

11tk collects the following types of data:

11tk collects your data in several ways:

• Directly from you: During registration, KYC verification, deposit forms, or when contacting support.
• Automatically: When you use our website or app, technical information is collected through cookies and log files.
• From third parties: Transaction confirmation data from payment gateways (bKash, Nagad, Rocket).
• From public sources: Public records may be verified where necessary to prevent fraud.

Installing our app on your mobile device will only prompt permissions that are strictly necessary. We do not request access to your location, camera, or contacts.

11tk uses the information collected for the following purposes:

• To create and manage your account
• To process deposits and withdrawals
• For KYC verification and identity confirmation
• To provide customer service and technical support
• To send relevant promotions and bonus offers (only with your consent)
• To prevent fraud, money laundering, and illegal activities
• To monitor and support responsible gaming
• To meet legal and regulatory obligations
• To improve platform functionality and enhance the user experience

11tk may share your data in limited and specific circumstances:

• With payment providers: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• With Technology Partners: With parties who help operate our platform, under strict confidentiality agreements.
• With legal authorities: To relevant authorities when required by court order or legal obligation.
• With fraud prevention agencies: In industry-standard databases for financial crime prevention.

Your data is not shared with any third parties beyond the cases listed above. Every sharing arrangement includes data protection clauses.

The 11tk website uses various types of cookies — small text files stored in your browser.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: To analyze which sections of the site are used most.
• Functionality Cookies: To remember your preferred language and settings.
• Marketing Cookies: To show relevant promotions — only with your consent.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the platform.

11tk uses industry-standard technology to keep your data secure:

• 256-bit SSL/TLS Encryption: All data transmissions are secured.
• Firewall & intrusion detection: Active monitoring to prevent unauthorized access.
• Two-factor authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Systematic security reviews conducted by independent experts.
• Restricted Access Policy: Only authorized personnel have access to specific data.
• Data Backup: Regular backups ensure the risk of data loss is kept at zero.

As an 11tk user, you have the following rights over your personal data:

• Right to access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: You can request that we temporarily pause the processing of your data for specific reasons.
• Right to data portability: You can request a copy of the data we hold about you.
• Right to Object: You can object to receiving marketing communications at any time.

To exercise these rights Help Centeror email us at support@11tk.ws. We will respond within 30 business days.

11tk does not retain data longer than necessary. Our general retention policy is as follows:

• Account Information: For as long as your account is active, and for 5 years after closure.
• Financial transaction records: 7 years, as required by law.
• KYC Documents: 5 years after account closure (as required by regulatory guidelines).
• Communication records: 2 years after the issue is resolved.
• Cookies Data: Deleted at the end of a session or after 12 months, depending on the cookie type.

Once the retention period expires, data is securely deleted or anonymized.

11tk strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we are informed that a minor has created an account, we will immediately close that account and delete all associated data.

If parents believe their child is using our platform, please Help Centerto get in touch.

11tk may update this Privacy Policy when necessary. In the event of any changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified by email or SMS of any significant changes.
• Continued use of the platform after any changes means you accept the updated policy.

We recommend visiting this page regularly to stay up to date with our latest policy.

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: support@11tk.ws
• Help Center: Contact Us Directly
• Response time: Within 30 business days